What to Look for When Hiring a Static Security Company
What to Look for When Hiring a Static Security Company
Blog Article
In a world where security threats are more sophisticated and frequent, hiring the right static security company can make the difference between peace of mind and a potential crisis. Whether you're responsible for a commercial high-rise, a residential complex, or an industrial facility, a strong static security presence is vital. But how do you separate the professionals from the pretenders?
Here’s a detailed guide on what to look for when hiring a static security company.
1. Licensing and Accreditation
Start with the basics. A reputable security company must be fully licensed and accredited according to local regulations. In Australia, for example, guards and companies must be licensed by the relevant state security industry regulator (e.g., Queensland’s Office of Fair Trading). Accreditation with industry bodies like ASIAL (Australian Security Industry Association Limited) is also a plus.
Tip: Ask to see up-to-date licences for both the company and individual guards.
2. Industry-Specific Experience
Not all static security is the same. Guarding a construction site requires a different skill set than managing access to a corporate high-rise. Look for a company that has experience in your industry or building type—be it residential, retail, industrial, or commercial office towers.
Ask: “Can you provide case studies or references from clients in similar properties?”
3. Professionalism and Appearance
Your security personnel often serve as the first point of contact for visitors, tenants, or customers. Their appearance, demeanor, and communication skills reflect directly on your brand. Look for companies that provide well-groomed, uniformed guards who are also trained in customer service and de-escalation techniques.
Pro tip: Consider companies that offer concierge-trained security officers for mixed-use or high-traffic buildings.
4. Training and Certifications
The effectiveness of static security depends heavily on the training guards receive. Inquire about the company’s training program. Look for companies that go beyond the legal minimums and offer continuous professional development in:
Conflict resolution
First aid and emergency response
Surveillance and reporting
Terror threat awareness
Fire safety and evacuation procedures
Good sign: Guards who are trained in building-specific systems like access control panels or fire detection systems.
5. Supervision and Accountability
How does the company ensure guards are doing their job when no one’s watching? Reputable firms have clear supervisory structures, incident reporting systems, and regular performance audits.
Ask about:
On-site supervisor visits
Use of guard tour tracking technology
Client access to reports and logs
6. Integration with Technology
Today’s best security companies blend static guarding with modern technology. Even if you're hiring for physical presence, the company should be comfortable working with:
CCTV systems
Access control platforms
Alarm monitoring
Mobile incident reporting apps
This integration improves both responsiveness and transparency.
7. Flexibility and Scalability
Your security needs might change—whether due to renovations, events, or increased occupancy. The company should be able to scale services up or down and adjust shifts and personnel to match evolving requirements.
Example: Can they quickly deploy additional guards during peak seasons or emergencies?
8. Transparent Pricing and Contracts
Cost matters—but transparency matters more. The company should provide clear, itemized quotes and explain what’s included (or not). Avoid those who undercut competitors with vague pricing, as hidden fees or poor service often follow.
Checklist:
Hourly rates vs. flat fees
Overtime policies
Contract length and termination terms
9. Reputation and Reviews
Look beyond the brochure. Seek out independent reviews, client testimonials, and Better Business Bureau ratings. A solid reputation in your local market is a strong indicator of reliability and professionalism.
Extra step: Talk to current clients directly if possible.
10. Emergency Response Capability
Even the best-trained guards need backup. Ask what happens in the event of a serious incident—break-ins, fires, or health emergencies. The company should have clear escalation procedures and relationships with emergency services.
Final Thoughts
Hiring a static security company is more than checking a box—it’s entrusting them with the safety of your people and property. By focusing on licensing, training, professionalism, and adaptability, you can partner with a provider who will deliver not just presence, but real peace of mind.
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